UPDATE: Following the latest Government guidance we have restricted access to our office to a very limited number of staff only. Our remaining desk team continue to operate from home, while our field team have returned to undertaking appointments via video link, as they did earlier in the pandemic. However we will continue to carry out on-site visits by exception for emergencies and major losses where necessary. As we have done throughout the pandemic, we remain well equipped and in a strong position to provide our full range of services to our Clients and Policyholders so please speak to a member of our team if you require further details or advice..

Call us today: 02380 622 622


We pride ourselves on the feedback that we receive from policyholders and clients alike.


We will endeavour to address any feedback you have regarding your claim experience.

The staff at GHG have been providing me and I feel well listened to and extremely happy with the communication and progress with GHG.

Policyholder Mrs S of London

Date: 17 November, 2021
I would like to thank you for your professional handling of my claim. As soon as you took over my claim things got moving and now the end is in sight! I wish you good health in the future. Especially during these desperate times.

Policyholder S G of Leicestershire

Date: 29 July, 2021
My family and I would like to thank you for your help during the claim. You been very supportive from day one and all through the process. Managed to get things on track when there was a bit delay from the contractors. You communicated with us in a friendly and timely manner. We felt very lucky to work with you

Policyholder K D of Birmingham

Date: 29 July, 2021
Senior Engineer was very knowledgeable and handled a very emotional and distressing claim confidentiality and sensitively throughout

Policyholder K M of Pwllheli

Date: 14 July, 2021
Both GHG and the contractor were first class

Policyholder D D of Leicester

Date: 14 July, 2021
Highly efficient, friendly and professional service

Policyholder J H of Surrey

Date: 14 July, 2021
They were outstanding in customer service and understanding the claim as it was not straight forward and extremely polite and professional

Policyholder KSL of London

Date: 14 July, 2021
The service & communications from GHG were timely & professional at every level. I would like to express my very sincere thanks to the team for their kindness & expertise, for taking my hand and guiding me through the necessary claim processes & procedures to a happy conclusion.

Policyholder C H of Stirlingshire

Date: 14 July, 2021
As this was our first ever claim. the whole process was very prompt & excellent service

Policyholder APL of Warrington

Date: 14 July, 2021
Would like to thank everyone at GHG for all of their efforts in making this insurance claim as smooth as possible. Had such an awful time before GHG got involved.

Policyholder M R of Tonbridge

Date: 10 June, 2021
The first claim I have made on business insurance, and want to thank you for how straightforward you made the process

Policyholder G M of Swadlincote

Date: 02 June, 2021
Exceptionally helpful and professional throughout the process. Many thanks

Policyholder T W of Weymouth

Date: 31 March, 2021
Professional and sympathetic towards my claim and kept me informed at every stage. Thank

Policyholder H W of Penmaenmawr

Date: 31 March, 2021
Can't fault it. Polite and very helpful

Policyholder G G of London

Date: 31 March, 2021
Very helpful and reassuring in everything they did. Made our lives nicer when we had such a tough situation to deal with

Policyholder C H of Milton Keynes

Date: 31 March, 2021
Very helpful and informative

Policyholder K S of Prestwich

Date: 31 March, 2021
Very helpful diagnostics, avoiding a claim, and enabling remedial action

Policyholder I S of Bishops Stortford

Date: 31 March, 2021
Excellent service, all staff that I dealt with were extremely helpful. Thank you to all concerned.

Policyholder C M of Moreton-in-Marsh

Date: 12 August, 2020
I would like to thank you for the opportunity to thank for the great service I received.

Policyholder P B of County Down

Date: 07 August, 2020
I was well pleased with the service and the speed it was handled thank you

Policyholder A I of Plymouth

Date: 06 August, 2020
Helpful, considerate and in the circumstances very efficient

Policyholder T G of Basingstoke

Date: 08 June, 2020
Thank you for so far making this as stress free as possible in what is a horrible situation for us as home owners.

Policyholder C C of Essex

Date: 05 June, 2020
Thank you for being so proactive through these difficult times we face.

Policyholder A E of Dundee

Date: 27 May, 2020
Amazing service

Policyholder I B of Jersey

Date: 13 May, 2020
The whole process was carried out in a professional but friendly way. And I am completely satisfied with the way it was carried out and completed

Policyholder E M of Essex

Date: 05 May, 2020
I have been extremely impressed with the customer service offered. It was a difficult time and we found that GHG were always helpful and did whatever they could to help.

Policyholder P M of London

Date: 04 May, 2020
My loss adjuster took me through the whole process and made me feel well looked after

Policyholder R L of Hampshire

Date: 04 May, 2020
Once again, thanks so much for your help all the way through this process. You've been really consistently helpful and I felt that you had a high level of integrity and I could trust what you said. Thanks so much.

Policyholder V C of Whitchurch

Date: 30 April, 2020
I would also like to thank you for all your help and guidance in dealing with this lengthy process, you have been honest and professional throughout.

Policyholder S H of Birmingham

Date: 27 April, 2020
May I take this opportunity of thanking you for all your help with regard to this claim, which has been dealt with in an exceptional manner

Policyholder E T of Guernsey

Date: 23 April, 2020
I’d like to take this opportunity to thank you for all of your work on this claim and the diligence you have shown - we know that it has taken great patience so many thanks for that. We are very pleased with the outcome.

Policyholder S B Cheshire

Date: 25 March, 2020
All in all I was extremely pleased with the way that GHG managed the project.

Policyholder R S of Aylesbury

Date: 17 February, 2020
Thank you for your clear and professional explanation of the situation and next steps.

Policyholder H H of Surrey

Date: 16 January, 2020
Awesome, once again I cant thank you enough for dealing with it so quickly for me, u do hear horror stories about it, but u have been fantastic. thank you

Policyholder N G of Shropshire

Date: 09 January, 2020
Thank you again for how our claim has been handled. You have been very sympathetic and professional on every level. You have certainly taken much of the stress out of our situation.

Policyholder P M of Brackley

Date: 03 January, 2020
I would like to thank you personally and your colleagues for all your help, I'm very grateful for your efforts...You both remained professional and courteous even though at times I got quite emotional and no doubt tested your patience, for this I apologise

Policyholder A H of Cumbria

Date: 12 December, 2019
Thanks for your call and making this claim uncomplicated

Policyholder A P of Somerset

Date: 12 December, 2019
Thank you very much for the excellent service from GHG (and its sub-contractor FSH)

Policyholder R S of London

Date: 10 December, 2019
Meanwhile I would like to thank you for your efficient and prompt handling of this claim, and in particular for the clear, concise and comprehensive way in which your letters are written, and the excellent use of good English in all your correspondence.

Policyholder M B of London

Date: 05 December, 2019
Thank you so much for helping us get our house back. You have been professional and courteous throughout, and your guidance through a difficult time for us has been greatly appreciated.

Policyholder A W of Hampshire

Date: 03 December, 2019
Thank you so much for your help with this, really happy with how smooth the process has been. I can confirm the money has been received.

Policyholder S S of Stamford

Date: 04 October, 2019
Fantastic service, efficient, speedy, clear communication and no issues settling the claim

Policyholder N T of Camber

Date: 03 October, 2019
I have received the money in the account last week. I would like to thank you for your help during this process. I would like to take a moment to mention that your approach was very professional during this whole process and would like to thank you again for the empathy shown along the way. All the staff who answered the phone calls and enquiries were polite and helpful. I would like to thank them at this juncture. I wish you and your family a good Christmas and New year.

Policyholder R D of Birmingham

Date: 30 September, 2019
Excellent service from start to finish thank you.

Policyholder T M of Jersey

Date: 28 August, 2019
Excellent service, having been robbed it was good to see someone who seemed to understand our position and helped us so quickly.

Policyholder T P of Southampton

Date: 22 August, 2019
I would like to take this opportunity to thank you for your prompt, courteous and helpful assistance at a stressful time.

Policyholder J E of London

Date: 21 August, 2019
Thank you for your prompt reply and resolution. I would like to express my appreciation of your service, even though I hope not to need you again!

Policyholder A E of Lochgilphead

Date: 08 August, 2019
May I repeat what an effortless pleasure it was to deal with you and GHG, and renew my thanks for all that you have done for us.

Policyholder N C of London

Date: 06 August, 2019
I passed on your report of my property to the two agencies that were attempting to sell it and both reported back that it was the most comprehensive report that they had ever seen.

Policyholder E E of Jersey

Date: 23 July, 2019
Overall they were fair and helpful and I would recommend them and stay with them on this basis thank you.

Policyholder J T of Sutton Coldfield

Date: 23 July, 2019
Friendly, professional, and efficient. Being an ex-insurance broker, I maintain high standards of what I expect from a claims service and GHG did not disappoint at any stage of the claims process.

Policyholder M B of Hertfordshire

Date: 23 July, 2019
May I also take this opportunity to thank you for your efforts in resolving this matter for me in a speedy and professional manner. You have restored my faith in dealing with insurance matters!

Policyholder J T of Tunbridge Wells

Date: 16 July, 2019
I appreciate very much the service and support you have shown in respect of these claims. The work has been completed satisfactorily by the workmen.

Policyholder D H of Dorking

Date: 12 July, 2019
I was very happy with the way the matter was dealt with and the pleasant and helpful people I met during the undertaking of the repair. They made a difficult time much easier to deal with.

Policyholder A B of Exeter

Date: 03 July, 2019
The service I received was excellent

Policyholder K W of Kidlington

Date: 01 July, 2019

Policyholder J C of Hampshire

Date: 28 June, 2019
Excellent service all round

Policyholder W S of Bathgate

Date: 27 June, 2019
I just want to thank you again for Your excellent, professional assistance in this matter you made it very easy and as a result I will be keeping this insurance next year when I need to renew

Policyholder G S of Essex

Date: 19 June, 2019
I would like to thank you for all your help and what was a very stressful time you dealt with our claim professionally and sympathetically and made the process easy to understand thank you once again for your excellent customer service

Policyholder L Y of Bromley

Date: 24 May, 2019
Thank you so much for your kind attention to this matter re the undertaking of the works. You have been most kind in your dealings with this matter and I want to say a personal thank you to you for looking after this claim.

Policyholder S C of London

Date: 08 May, 2019

Get in touch with GHG today

GHG Solutions Limited can be contacted as follows, we look forward to hearing from you.

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Tel: +44 (0) 2380 622 622
Office hours are Monday to Friday 9.00am to 5.30pm,

Please note that calls to and from this organisation may be recorded for security and training purposes.

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When contacting us about an existing claim please use response@ghgsolutions.co.uk and quote our reference number in the heading.

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GHG Solutions Limited,
Barclays House,
20 - 24 Upper Market Street,
SO50 9FD