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Feedback


We pride ourselves on the feedback that we receive from policyholders and clients alike.

Feedback

We will endeavour to address any feedback you have regarding your claim experience.

...I must commend you and your company for the refreshingly straightforward way in which you have handled our claim. Your service and that of the Insurance Company is first class !!

Policyholder L E of County Durham

Date: 27 October, 2017
Thank you so much for the speed in settlement.

Client Feedback

Date: 13 October, 2017
Thank you again, very professional and would recommend. Takes the stress out of a horrible situation.

Policyholder N M of Jersey

Date: 09 October, 2017
...your Company have made what was initially a very traumatic experience as pleasant as it could be. So now we are back to normal we do appreciate the professional way you handled our claim.

Policyholder R D of Winchester

Date: 06 October, 2017
Many thanks for your speedy settlement. Much appreciated.

Client Feedback

Date: 04 October, 2017
I do feel rather overwhelmed with all the detailed information! Though also reassured that a thorough job is being done and I thank you for that.

Policyholder A A from Crewe

Date: 19 September, 2017
Thank you for your prompt and efficient handling of this matter.

Policyholder B H of Haslemere

Date: 07 September, 2017
Many thanks for making this so painless and efficient.

Policyholder P T of Southampton

Date: 05 September, 2017
I want to say thank you for your communication and assistance with this claim. You've done a great job keeping an emotional pregnant woman calm.

Policyholder A S of Middlesex

Date: 21 August, 2017
I have just had a lovely call from client who is so delighted with the way the claim has been handled, thank you so very much for dealing with this so quickly. It makes it so much easier to renew when claims are handled so brilliantly.

Broker Feedback

Date: 09 August, 2017
Thank you for all your help in this matter which has made the initial disaster much easier to deal with.

Policyholder M C of Bordon

Date: 12 July, 2017
I am very impressed and would like to pass on my heartfelt thanks to you and your team...

Policyholder S M of Kent

Date: 16 June, 2017
...Wish to take this opportunity to thank you for your help in bringing this matter to a satisfactory conclusion.

Policyholder R&M P of Worcestershire

Date: 26 May, 2017
Thank you very much for all your help in getting this claim processed so quickly and efficiently. It is very much appreciated.

Policyholder D D of Leatherhead

Date: 30 March, 2017
Just wanted to say a big thank you. These things are normally really frustrating and take ages to sort out.

Policyholder M A of Surrey

Date: 23 February, 2017
Thank you so much for all of your assistance in this matter....The way the claim has been dealt with in a smooth, clear, professional way has really been appreciated by myself and my family and therefore has not added to any further anxiety for us.

Policyholder POA of Tyne and Wear

Date: 02 February, 2017
Thank you for dealing so efficiently with this claim. I am very grateful for all of your help.

Policyholder E S of Holland

Date: 23 January, 2017
Thank you for your help and "no quibble" prompt payment. Thank you all once again.

Policyholder A G of Hertfordshire

Date: 18 January, 2017
Many thanks to you and your team for such good service.

Policyholder D F of Somerset

Date: 18 January, 2017
Just a quick note to say thanks for agreeing and paying our settlement in such a timely manner.

Policyholder M B of Gloucestershire

Date: 06 January, 2017
May I take this opportunity to thank you in your support on this matter...My mother & I are really grateful for this support.

Policyholder H M of Lincolnshire

Date: 03 January, 2017
Just a quick email to say thank you so much for all your hard work on our claim. We are very pleased with the outcome of our claim and wanted to let you know that we both really appreciated your help in arriving at a mutually acceptable figure without tears or tantrums.

Policyholder J W of Powys

Date: 28 December, 2016
Many thanks for your speedy assistance with this claim.

Client

Date: 22 December, 2016
We could not be happier with the arrangement and the superb service that you and GHG provided over the last couple of months - thanks again for that.

Policyholder T P of London

Date: 16 December, 2016
I have been very impressed by your overall professionalism in our dealings these past couple of months, my wife and I really appreciate how smoothly the process has been with you.

Policyholder D W of Stockport

Date: 14 December, 2016
I just wanted to thank you for your help with this claim. Your support made a horrible situation manageable.

Policyholder T H of Hampshire

Date: 08 December, 2016
Your help and support at the right time in an emergency situation, made it possible for me to get back to business as usual.

Policyholder P J of Derby

Date: 24 November, 2016
Thank you for getting this report back to me so quickly. It's a worrying time, so your efficiency is very comforting!

Policyholder R U of Cambridge

Date: 22 November, 2016
Once again thank you for the speedy and professional approach which I have come to see is the standard one can expect from your organisation.

Policyholder V O of Guernsey

Date: 18 November, 2016
Thank you very much for your very professional attention to my claim.

Policyholder W C of Surrey

Date: 16 November, 2016
Very welcome news indeed and thank you for dealing with this so promptly and efficiently.

Policyholder R S of London

Date: 09 November, 2016
I wanted to take this opportunity to Thank you very much for your help dealing with my robbery claim. I have been truly impressed by your efficiency and the speed of the refund process

Policyholder V O of London

Date: 12 September, 2016
Many thanks also for your excellent work on this so far

Policyholder R P of Manchester

Date: 05 September, 2016
I write to express our gratitude for your care and attention when dealing with the repairs.

Policyholder C H of Jersey

Date: 30 August, 2016
Just to let you know all the work has been completed and thanks for sorting it out so quickly & efficiently when you took over the claim

Policyholder P H of London

Date: 19 August, 2016
"I just wanted to say a massive thank you for all your support and help with our recent claim. I have been back home for over a week now and can’t tell you how wonderful that is. I know that a lot of insurance companies get slatted in the press etc. but I have found the courteous way in which all the team helped us and the prompt replies helped us put our home back together. So from a rather horrid experience from the fire I can truly say without all of you guys we would not have achieved so much in such a short space of time".

Policyholder S H of Leeds

Date: 08 August, 2016
Many thanks, very impressed with the claims service.

Client Broker

Date: 08 August, 2016
Thanks for the efficient and speedy way in which this was handled.

Policyholder M F of Norwich

Date: 29 July, 2016
I can't thank you enough for the way you have dealt with all of this.

Policyholder H C of Dorking

Date: 22 July, 2016
Please thank your team for their help in this matter as this has been dealt with very swiftly.

Policyholder C O of Chelmsford

Date: 08 June, 2016

Get in touch with GHG today


GHG Limited can be contacted as follows, we look forward to hearing from you.

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Call

Tel: +44 (0) 2380 622 622
Office hours are Monday to Friday 9.00am to 5.30pm,

Please note that calls to and from this organisation may be recorded for security and training purposes.

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Email

info@highgroup.co.uk
newclaims@highgroup.co.uk

When contacting us about an existing claim please use GHGResponse@highgroup.co.uk and quote our reference number in the heading.

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GHG Limited,
Barclays House,
20 - 24 Upper Market Street,
Eastleigh,
SO50 9FD