Feedback
We will endeavour to address any feedback you have regarding your claim experience.
"Thank you so much for your help with this, really happy with how smooth the process has been. I can confirm the money has been received."
Policyholder S S of Stamford
Date: 04 October, 2019
"Fantastic service, efficient, speedy, clear communication and no issues settling the claim"
Policyholder N T of Camber
Date: 03 October, 2019
"I have received the money in the account last week. I would like to thank you for your help during this process. I would like to take a moment to mention that your approach was very professional during this whole process and would like to thank you again for the empathy shown along the way. All the staff who answered the phone calls and enquiries were polite and helpful. I would like to thank them at this juncture. I wish you and your family a good Christmas and New year. "
Policyholder R D of Birmingham
Date: 30 September, 2019
"Excellent service from start to finish thank you."
Policyholder T M of Jersey
Date: 28 August, 2019
"Excellent service, having been robbed it was good to see someone who seemed to understand our position and helped us so quickly."
Policyholder T P of Southampton
Date: 22 August, 2019
"I would like to take this opportunity to thank you for your prompt, courteous and helpful assistance at a stressful time."
Policyholder J E of London
Date: 21 August, 2019
"Thank you for your prompt reply and resolution. I would like to express my appreciation of your service, even though I hope not to need you again! "
Policyholder A E of Lochgilphead
Date: 08 August, 2019
"May I repeat what an effortless pleasure it was to deal with you and GHG, and renew my thanks for all that you have done for us."
Policyholder N C of London
Date: 06 August, 2019
"I passed on your report of my property to the two agencies that were attempting to sell it and both reported back that it was the most comprehensive report that they had ever seen. "
Policyholder E E of Jersey
Date: 23 July, 2019
"Overall they were fair and helpful and I would recommend them and stay with them on this basis thank you."
Policyholder J T of Sutton Coldfield
Date: 23 July, 2019
"Friendly, professional, and efficient. Being an ex-insurance broker, I maintain high standards of what I expect from a claims service and GHG did not disappoint at any stage of the claims process. "
Policyholder M B of Hertfordshire
Date: 23 July, 2019
"May I also take this opportunity to thank you for your efforts in resolving this matter for me in a speedy and professional manner. You have restored my faith in dealing with insurance matters!"
Policyholder J T of Tunbridge Wells
Date: 16 July, 2019
"I appreciate very much the service and support you have shown in respect of these claims. The work has been completed satisfactorily by the workmen. "
Policyholder D H of Dorking
Date: 12 July, 2019
"I was very happy with the way the matter was dealt with and the pleasant and helpful people I met during the undertaking of the repair. They made a difficult time much easier to deal with. "
Policyholder A B of Exeter
Date: 03 July, 2019
"The service I received was excellent"
Policyholder K W of Kidlington
Date: 01 July, 2019
"10 OUT OF 10 SAYS IT ALL"
Policyholder J C of Hampshire
Date: 28 June, 2019
"Excellent service all round"
Policyholder W S of Bathgate
Date: 27 June, 2019
"I just want to thank you again for Your excellent, professional assistance in this matter you made it very easy and as a result I will be keeping this insurance next year when I need to renew"
Policyholder G S of Essex
Date: 19 June, 2019
"I would like to thank you for all your help and what was a very stressful time you dealt with our claim professionally and sympathetically and made the process easy to understand thank you once again for your excellent customer service "
Policyholder L Y of Bromley
Date: 24 May, 2019
"Thank you so much for your kind attention to this matter re the undertaking of the works. You have been most kind in your dealings with this matter and I want to say a personal thank you to you for looking after this claim."
Policyholder S C of London
Date: 08 May, 2019
"The whole job went well and all the GHG staff were very friendly and helpful and professional "
Policyholder B N of Guernsey
Date: 08 May, 2019
"Always kept informed and up to date. Well impressed, this was my first ever claim on household insurance. Thank you."
Policyholder J B of Birkhead
Date: 08 May, 2019
"We thank you overall the help received was very important to us."
Policyholder E J of Rotherham
Date: 03 May, 2019
"Great loss assessor great service very impressed would highly recommend GHG"
Policyholder J S of London
Date: 03 May, 2019
"I would like to thank you for all your help with this claim, from start to finish the communication and service has been excellent"
Policyholder C H of Glasgow
Date: 15 April, 2019
"The Loss Adjuster was throughout very professional, helpful and approachable, and we are very grateful to her."
Policyholder W W of London
Date: 11 February, 2019
"FRIENDLY, EFFICIENT AND SYMPATHETIC"
Policyholder J D of Westcliff-on-Sea
Date: 08 February, 2019
"Very nice man called, took our details, pleased with the way it was handled. No fuss, no problems. We had never claimed before & the experience was positive. Thank you"
Policyholder H B of Pontyclun
Date: 08 February, 2019
"A satisfactory and very helpful service was provided."
Policyholder C S of London
Date: 08 February, 2019
"Happy with the way our loss adjuster made us feel calm considering what happened. It was good that we had his mobile number if we had any questions."
Policyholder G A Boston
Date: 07 February, 2019
"Excellent service"
Policyholder J G of Llantwit Major
Date: 06 February, 2019
"Outstanding service, highly professional and very personable."
Policyholder J H of Lincolnshire
Date: 06 February, 2019
"Many thanks for your prompt action, I’m impressed at your efficiency"
Policyholder M N of London
Date: 24 January, 2019
"Very satisfied"
Policyholder J B of Chichester
Date: 09 January, 2019
"Totally Professional and settled almost immediately. Thank you."
Policyholder F G of Lymington
Date: 07 January, 2019
"A good experience I will be happy to share"
Policyholder G D of Cyprus
Date: 07 January, 2019
"You have bin a star from start to finish. Thanks so much for sorting everything out for us so quickly. Many thanks"
Policyholder G A of Boston
Date: 13 December, 2018
"Thank you also for all your assistance on this claim, which has been much appreciated."
Policyholder G D of Rochester
Date: 12 December, 2018
"Again, thank you very much for all your help and advice in this, which we have greatly appreciated"
Policyholder W W of London
Date: 11 December, 2018
"Very pleased with the service GHG provided quick and professional service thank you"
Policyholder J H of Filey
Date: 09 December, 2018
"Thank you for all your care and attention throughout"
Policyholder of Isle Of Man
Date: 18 October, 2018
"Helpful and clear about what was needed, how to proceed and in enabling me to resolve the claims as quickly as possible. This was much appreciated as certain of the items stolen do have a disproportionate impact, especially mobiles!"
Policyholder R S of St. Leonards-on-Sea
Date: 11 October, 2018
"Very professional and we were looked after, all the way through our problem. Thank you"
Policyholder K W of Hampshire
Date: 05 October, 2018
"Happy with all and just glad all over and sorted. "
Policyholder S M of Isle of Lewis
Date: 03 October, 2018
"Was really good very impressed"
Policyholder T J of Stirlingshire
Date: 02 October, 2018
"I was at my lowest and felt most vulnerable in the immediate aftermath of the flood. GHG provided the comfort and assurance that my problems were being addressed. Thanks!"
Policyholder A D of St. Albans
Date: 02 October, 2018
"Very helpful and professional"
Policyholder S B of Leatherhead
Date: 02 October, 2018
"We are happy with the settlement you have sent and would like to take this opportunity to thank you for your compassion, and speedy response to this."
Policyholder D T of Birmingham
Date: 27 September, 2018
"Extremely professional courteous and friendly. Great job."
Policyholder S C of Warwick
Date: 12 September, 2018
"Fast efficient and friendly service."
Policyholder S B of Coventry
Date: 07 September, 2018
"Friendly communicative and made a terrible situation better - 10 out of 10 for all of the GHG group and many many thanks for everything."
Policyholder T R of Henley-on-Thames
Date: 02 August, 2018
"I can't tell you how grateful we are for all the care and attention we have received wrapped in the blanket of your company's professionalism and, dare I say, sympathy. "
Policyholder S A of East Sussex
Date: 21 June, 2018
"Thank you for dealing so quickly with our claim and a particular thanks for taking us through the process. We much appreciate your help in guiding us through. "
Policyholder R M of Torquay
Date: 27 February, 2018
"You were helpful, balanced and proactive which as I am sure you realise is key when we are dealing with such an emotional situation."
Policyholder J C of Milton Keynes
Date: 08 February, 2018
"Thanks for your reply ,and I would just like to say, what a great professional person you are, I cant believe how easy you made this unfortunate issue."
Policyholder R M of Hull
Date: 07 February, 2018
"Thank you for all your hard work in helping me to reach settlement for my family...You have been very kind, understanding, diligent and professional. "
Policyholder V T of London
Date: 31 January, 2018
"Your prompt service and professionalism was excellent."
Policyholder M P of Sutton Coldfield
Date: 26 January, 2018
"Thank you very much for the excellent news, and undertaking an efficient and fair job!"
Policyholder A H of Lancashire
Date: 26 January, 2018
"Thank you and all involved during this process and the professional attention throughout which has made the incident far less stressful than it might have been."
Policyholder S S of Fowey
Date: 15 December, 2017
"I just wished to thank you for your excellent service. My ring has now been repaired and is I am very pleased with the result."
Policyholder C S of Cambridgeshire
Date: 14 December, 2017
"...I must commend you and your company for the refreshingly straightforward way in which you have handled our claim. Your service and that of the Insurance Company is first class !! "
Policyholder L E of County Durham
Date: 27 October, 2017
"Thank you so much for the speed in settlement."
Client Feedback
Date: 13 October, 2017
"Thank you again, very professional and would recommend. Takes the stress out of a horrible situation."
Policyholder N M of Jersey
Date: 09 October, 2017
"...your Company have made what was initially a very traumatic experience as pleasant as it could be. So now we are back to normal we do appreciate the professional way you handled our claim."
Policyholder R D of Winchester
Date: 06 October, 2017
"Many thanks for your speedy settlement. Much appreciated."
Client Feedback
Date: 04 October, 2017
"I do feel rather overwhelmed with all the detailed information! Though also reassured that a thorough job is being done and I thank you for that."
Policyholder A A from Crewe
Date: 19 September, 2017
"Thank you for your prompt and efficient handling of this matter."
Policyholder B H of Haslemere
Date: 07 September, 2017
"Many thanks for making this so painless and efficient."
Policyholder P T of Southampton
Date: 05 September, 2017
"I want to say thank you for your communication and assistance with this claim. You've done a great job keeping an emotional pregnant woman calm."
Policyholder A S of Middlesex
Date: 21 August, 2017
"I have just had a lovely call from client who is so delighted with the way the claim has been handled, thank you so very much for dealing with this so quickly. It makes it so much easier to renew when claims are handled so brilliantly."
Broker Feedback
Date: 09 August, 2017
"Thank you for all your help in this matter which has made the initial disaster much easier to deal with."
Policyholder M C of Bordon
Date: 12 July, 2017
"I am very impressed and would like to pass on my heartfelt thanks to you and your team..."
Policyholder S M of Kent
Date: 16 June, 2017
"...Wish to take this opportunity to thank you for your help in bringing this matter to a satisfactory conclusion."
Policyholder R&M P of Worcestershire
Date: 26 May, 2017
"Thank you very much for all your help in getting this claim processed so quickly and efficiently. It is very much appreciated. "
Policyholder D D of Leatherhead
Date: 30 March, 2017
"Just wanted to say a big thank you. These things are normally really frustrating and take ages to sort out. "
Policyholder M A of Surrey
Date: 23 February, 2017
"Thank you so much for all of your assistance in this matter....The way the claim has been dealt with in a smooth, clear, professional way has really been appreciated by myself and my family and therefore has not added to any further anxiety for us."
Policyholder POA of Tyne and Wear
Date: 02 February, 2017
"Thank you for dealing so efficiently with this claim. I am very grateful for all of your help. "
Policyholder E S of Holland
Date: 23 January, 2017
"Thank you for your help and "no quibble" prompt payment. Thank you all once again."
Policyholder A G of Hertfordshire
Date: 18 January, 2017
"Many thanks to you and your team for such good service."
Policyholder D F of Somerset
Date: 18 January, 2017
"Just a quick note to say thanks for agreeing and paying our settlement in such a timely manner."
Policyholder M B of Gloucestershire
Date: 06 January, 2017
"May I take this opportunity to thank you in your support on this matter...My mother & I are really grateful for this support."
Policyholder H M of Lincolnshire
Date: 03 January, 2017
Get in touch with GHG today
GHG Limited can be contacted as follows, we look forward to hearing from you.
Call
Tel: +44 (0) 2380 622 622
Office hours are Monday to Friday 9.00am to 5.30pm,
Please note that calls to and from this organisation may be recorded for security and training purposes.
info@highgroup.co.uk
newclaims@highgroup.co.uk
When contacting us about an existing claim please use GHGResponse@highgroup.co.uk and quote our reference number in the heading.
Visit
Click map for Directions
GHG Limited,
Barclays House,
20 - 24 Upper Market Street,
Eastleigh,
SO50 9FD