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We pride ourselves on the feedback that we receive from policyholders and clients alike.


We will endeavour to address any feedback you have regarding your claim experience.

All in all I was extremely pleased with the way that GHG managed the project.

Policyholder R S of Aylesbury

Date: 17 February, 2020
Thank you for your clear and professional explanation of the situation and next steps.

Policyholder H H of Surrey

Date: 16 January, 2020
Awesome, once again I cant thank you enough for dealing with it so quickly for me, u do hear horror stories about it, but u have been fantastic. thank you

Policyholder N G of Shropshire

Date: 09 January, 2020
Thank you again for how our claim has been handled. You have been very sympathetic and professional on every level. You have certainly taken much of the stress out of our situation.

Policyholder P M of Brackley

Date: 03 January, 2020
I would like to thank you personally and your colleagues for all your help, I'm very grateful for your efforts...You both remained professional and courteous even though at times I got quite emotional and no doubt tested your patience, for this I apologise

Policyholder A H of Cumbria

Date: 12 December, 2019
Thanks for your call and making this claim uncomplicated

Policyholder A P of Somerset

Date: 12 December, 2019
Thank you very much for the excellent service from GHG (and its sub-contractor FSH)

Policyholder R S of London

Date: 10 December, 2019
Meanwhile I would like to thank you for your efficient and prompt handling of this claim, and in particular for the clear, concise and comprehensive way in which your letters are written, and the excellent use of good English in all your correspondence.

Policyholder M B of London

Date: 05 December, 2019
Thank you so much for helping us get our house back. You have been professional and courteous throughout, and your guidance through a difficult time for us has been greatly appreciated.

Policyholder A W of Hampshire

Date: 03 December, 2019
Thank you so much for your help with this, really happy with how smooth the process has been. I can confirm the money has been received.

Policyholder S S of Stamford

Date: 04 October, 2019
Fantastic service, efficient, speedy, clear communication and no issues settling the claim

Policyholder N T of Camber

Date: 03 October, 2019
I have received the money in the account last week. I would like to thank you for your help during this process. I would like to take a moment to mention that your approach was very professional during this whole process and would like to thank you again for the empathy shown along the way. All the staff who answered the phone calls and enquiries were polite and helpful. I would like to thank them at this juncture. I wish you and your family a good Christmas and New year.

Policyholder R D of Birmingham

Date: 30 September, 2019
Excellent service from start to finish thank you.

Policyholder T M of Jersey

Date: 28 August, 2019
Excellent service, having been robbed it was good to see someone who seemed to understand our position and helped us so quickly.

Policyholder T P of Southampton

Date: 22 August, 2019
I would like to take this opportunity to thank you for your prompt, courteous and helpful assistance at a stressful time.

Policyholder J E of London

Date: 21 August, 2019
Thank you for your prompt reply and resolution. I would like to express my appreciation of your service, even though I hope not to need you again!

Policyholder A E of Lochgilphead

Date: 08 August, 2019
May I repeat what an effortless pleasure it was to deal with you and GHG, and renew my thanks for all that you have done for us.

Policyholder N C of London

Date: 06 August, 2019
I passed on your report of my property to the two agencies that were attempting to sell it and both reported back that it was the most comprehensive report that they had ever seen.

Policyholder E E of Jersey

Date: 23 July, 2019
Overall they were fair and helpful and I would recommend them and stay with them on this basis thank you.

Policyholder J T of Sutton Coldfield

Date: 23 July, 2019
Friendly, professional, and efficient. Being an ex-insurance broker, I maintain high standards of what I expect from a claims service and GHG did not disappoint at any stage of the claims process.

Policyholder M B of Hertfordshire

Date: 23 July, 2019
May I also take this opportunity to thank you for your efforts in resolving this matter for me in a speedy and professional manner. You have restored my faith in dealing with insurance matters!

Policyholder J T of Tunbridge Wells

Date: 16 July, 2019
I appreciate very much the service and support you have shown in respect of these claims. The work has been completed satisfactorily by the workmen.

Policyholder D H of Dorking

Date: 12 July, 2019
I was very happy with the way the matter was dealt with and the pleasant and helpful people I met during the undertaking of the repair. They made a difficult time much easier to deal with.

Policyholder A B of Exeter

Date: 03 July, 2019
The service I received was excellent

Policyholder K W of Kidlington

Date: 01 July, 2019

Policyholder J C of Hampshire

Date: 28 June, 2019
Excellent service all round

Policyholder W S of Bathgate

Date: 27 June, 2019
I just want to thank you again for Your excellent, professional assistance in this matter you made it very easy and as a result I will be keeping this insurance next year when I need to renew

Policyholder G S of Essex

Date: 19 June, 2019
I would like to thank you for all your help and what was a very stressful time you dealt with our claim professionally and sympathetically and made the process easy to understand thank you once again for your excellent customer service

Policyholder L Y of Bromley

Date: 24 May, 2019
Thank you so much for your kind attention to this matter re the undertaking of the works. You have been most kind in your dealings with this matter and I want to say a personal thank you to you for looking after this claim.

Policyholder S C of London

Date: 08 May, 2019
The whole job went well and all the GHG staff were very friendly and helpful and professional

Policyholder B N of Guernsey

Date: 08 May, 2019
Always kept informed and up to date. Well impressed, this was my first ever claim on household insurance. Thank you.

Policyholder J B of Birkhead

Date: 08 May, 2019
We thank you overall the help received was very important to us.

Policyholder E J of Rotherham

Date: 03 May, 2019
Great loss assessor great service very impressed would highly recommend GHG

Policyholder J S of London

Date: 03 May, 2019
I would like to thank you for all your help with this claim, from start to finish the communication and service has been excellent

Policyholder C H of Glasgow

Date: 15 April, 2019
The Loss Adjuster was throughout very professional, helpful and approachable, and we are very grateful to her.

Policyholder W W of London

Date: 11 February, 2019

Policyholder J D of Westcliff-on-Sea

Date: 08 February, 2019
Very nice man called, took our details, pleased with the way it was handled. No fuss, no problems. We had never claimed before & the experience was positive. Thank you

Policyholder H B of Pontyclun

Date: 08 February, 2019
A satisfactory and very helpful service was provided.

Policyholder C S of London

Date: 08 February, 2019
Happy with the way our loss adjuster made us feel calm considering what happened. It was good that we had his mobile number if we had any questions.

Policyholder G A Boston

Date: 07 February, 2019
Excellent service

Policyholder J G of Llantwit Major

Date: 06 February, 2019
Outstanding service, highly professional and very personable.

Policyholder J H of Lincolnshire

Date: 06 February, 2019
Many thanks for your prompt action, I’m impressed at your efficiency

Policyholder M N of London

Date: 24 January, 2019
Very satisfied

Policyholder J B of Chichester

Date: 09 January, 2019
Totally Professional and settled almost immediately. Thank you.

Policyholder F G of Lymington

Date: 07 January, 2019
A good experience I will be happy to share

Policyholder G D of Cyprus

Date: 07 January, 2019
You have bin a star from start to finish. Thanks so much for sorting everything out for us so quickly. Many thanks

Policyholder G A of Boston

Date: 13 December, 2018
Thank you also for all your assistance on this claim, which has been much appreciated.

Policyholder G D of Rochester

Date: 12 December, 2018
Again, thank you very much for all your help and advice in this, which we have greatly appreciated

Policyholder W W of London

Date: 11 December, 2018
Very pleased with the service GHG provided quick and professional service thank you

Policyholder J H of Filey

Date: 09 December, 2018
Thank you for all your care and attention throughout

Policyholder of Isle Of Man

Date: 18 October, 2018
Helpful and clear about what was needed, how to proceed and in enabling me to resolve the claims as quickly as possible. This was much appreciated as certain of the items stolen do have a disproportionate impact, especially mobiles!

Policyholder R S of St. Leonards-on-Sea

Date: 11 October, 2018
Very professional and we were looked after, all the way through our problem. Thank you

Policyholder K W of Hampshire

Date: 05 October, 2018
Happy with all and just glad all over and sorted.

Policyholder S M of Isle of Lewis

Date: 03 October, 2018
Was really good very impressed

Policyholder T J of Stirlingshire

Date: 02 October, 2018
I was at my lowest and felt most vulnerable in the immediate aftermath of the flood. GHG provided the comfort and assurance that my problems were being addressed. Thanks!

Policyholder A D of St. Albans

Date: 02 October, 2018
Very helpful and professional

Policyholder S B of Leatherhead

Date: 02 October, 2018
We are happy with the settlement you have sent and would like to take this opportunity to thank you for your compassion, and speedy response to this.

Policyholder D T of Birmingham

Date: 27 September, 2018
Extremely professional courteous and friendly. Great job.

Policyholder S C of Warwick

Date: 12 September, 2018
Fast efficient and friendly service.

Policyholder S B of Coventry

Date: 07 September, 2018
Friendly communicative and made a terrible situation better - 10 out of 10 for all of the GHG group and many many thanks for everything.

Policyholder T R of Henley-on-Thames

Date: 02 August, 2018
I can't tell you how grateful we are for all the care and attention we have received wrapped in the blanket of your company's professionalism and, dare I say, sympathy.

Policyholder S A of East Sussex

Date: 21 June, 2018
Thank you for dealing so quickly with our claim and a particular thanks for taking us through the process. We much appreciate your help in guiding us through.

Policyholder R M of Torquay

Date: 27 February, 2018
You were helpful, balanced and proactive which as I am sure you realise is key when we are dealing with such an emotional situation.

Policyholder J C of Milton Keynes

Date: 08 February, 2018
Thanks for your reply ,and I would just like to say, what a great professional person you are, I cant believe how easy you made this unfortunate issue.

Policyholder R M of Hull

Date: 07 February, 2018
Thank you for all your hard work in helping me to reach settlement for my family...You have been very kind, understanding, diligent and professional.

Policyholder V T of London

Date: 31 January, 2018
Your prompt service and professionalism was excellent.

Policyholder M P of Sutton Coldfield

Date: 26 January, 2018
Thank you very much for the excellent news, and undertaking an efficient and fair job!

Policyholder A H of Lancashire

Date: 26 January, 2018
Thank you and all involved during this process and the professional attention throughout which has made the incident far less stressful than it might have been.

Policyholder S S of Fowey

Date: 15 December, 2017
I just wished to thank you for your excellent service. My ring has now been repaired and is I am very pleased with the result.

Policyholder C S of Cambridgeshire

Date: 14 December, 2017
...I must commend you and your company for the refreshingly straightforward way in which you have handled our claim. Your service and that of the Insurance Company is first class !!

Policyholder L E of County Durham

Date: 27 October, 2017
Thank you so much for the speed in settlement.

Client Feedback

Date: 13 October, 2017
Thank you again, very professional and would recommend. Takes the stress out of a horrible situation.

Policyholder N M of Jersey

Date: 09 October, 2017
...your Company have made what was initially a very traumatic experience as pleasant as it could be. So now we are back to normal we do appreciate the professional way you handled our claim.

Policyholder R D of Winchester

Date: 06 October, 2017
Many thanks for your speedy settlement. Much appreciated.

Client Feedback

Date: 04 October, 2017
I do feel rather overwhelmed with all the detailed information! Though also reassured that a thorough job is being done and I thank you for that.

Policyholder A A from Crewe

Date: 19 September, 2017
Thank you for your prompt and efficient handling of this matter.

Policyholder B H of Haslemere

Date: 07 September, 2017
Many thanks for making this so painless and efficient.

Policyholder P T of Southampton

Date: 05 September, 2017
I want to say thank you for your communication and assistance with this claim. You've done a great job keeping an emotional pregnant woman calm.

Policyholder A S of Middlesex

Date: 21 August, 2017
I have just had a lovely call from client who is so delighted with the way the claim has been handled, thank you so very much for dealing with this so quickly. It makes it so much easier to renew when claims are handled so brilliantly.

Broker Feedback

Date: 09 August, 2017
Thank you for all your help in this matter which has made the initial disaster much easier to deal with.

Policyholder M C of Bordon

Date: 12 July, 2017
I am very impressed and would like to pass on my heartfelt thanks to you and your team...

Policyholder S M of Kent

Date: 16 June, 2017
...Wish to take this opportunity to thank you for your help in bringing this matter to a satisfactory conclusion.

Policyholder R&M P of Worcestershire

Date: 26 May, 2017
Thank you very much for all your help in getting this claim processed so quickly and efficiently. It is very much appreciated.

Policyholder D D of Leatherhead

Date: 30 March, 2017
Just wanted to say a big thank you. These things are normally really frustrating and take ages to sort out.

Policyholder M A of Surrey

Date: 23 February, 2017
Thank you so much for all of your assistance in this matter....The way the claim has been dealt with in a smooth, clear, professional way has really been appreciated by myself and my family and therefore has not added to any further anxiety for us.

Policyholder POA of Tyne and Wear

Date: 02 February, 2017
Thank you for dealing so efficiently with this claim. I am very grateful for all of your help.

Policyholder E S of Holland

Date: 23 January, 2017
Thank you for your help and "no quibble" prompt payment. Thank you all once again.

Policyholder A G of Hertfordshire

Date: 18 January, 2017
Many thanks to you and your team for such good service.

Policyholder D F of Somerset

Date: 18 January, 2017
Just a quick note to say thanks for agreeing and paying our settlement in such a timely manner.

Policyholder M B of Gloucestershire

Date: 06 January, 2017
May I take this opportunity to thank you in your support on this matter...My mother & I are really grateful for this support.

Policyholder H M of Lincolnshire

Date: 03 January, 2017

Get in touch with GHG today

GHG Limited can be contacted as follows, we look forward to hearing from you.

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Tel: +44 (0) 2380 622 622
Office hours are Monday to Friday 9.00am to 5.30pm,

Please note that calls to and from this organisation may be recorded for security and training purposes.

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When contacting us about an existing claim please use and quote our reference number in the heading.

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GHG Limited,
Barclays House,
20 - 24 Upper Market Street,
SO50 9FD