Feedback

We will endeavour to address any feedback you have regarding your claim experience.

Helpful, considerate and in the circumstances very efficient

Policyholder T G of Basingstoke

Date: 08 June, 2020

Thank you for so far making this as stress free as possible in what is a horrible situation for us as home owners.

Policyholder C C of Essex

Date: 05 June, 2020

Thank you for being so proactive through these difficult times we face.

Policyholder A E of Dundee

Date: 27 May, 2020

Amazing service

Policyholder I B of Jersey

Date: 13 May, 2020

The whole process was carried out in a professional but friendly way. And I am completely satisfied with the way it was carried out and completed

Policyholder E M of Essex

Date: 05 May, 2020

I have been extremely impressed with the customer service offered. It was a difficult time and we found that GHG were always helpful and did whatever they could to help.

Policyholder P M of London

Date: 04 May, 2020

My loss adjuster took me through the whole process and made me feel well looked after

Policyholder R L of Hampshire

Date: 04 May, 2020

Once again, thanks so much for your help all the way through this process. You've been really consistently helpful and I felt that you had a high level of integrity and I could trust what you said. Thanks so much.

Policyholder V C of Whitchurch

Date: 30 April, 2020

I would also like to thank you for all your help and guidance in dealing with this lengthy process, you have been honest and professional throughout.

Policyholder S H of Birmingham

Date: 27 April, 2020

May I take this opportunity of thanking you for all your help with regard to this claim, which has been dealt with in an exceptional manner

Policyholder E T of Guernsey

Date: 23 April, 2020

I’d like to take this opportunity to thank you for all of your work on this claim and the diligence you have shown - we know that it has taken great patience so many thanks for that. We are very pleased with the outcome.

Policyholder S B Cheshire

Date: 25 March, 2020

All in all I was extremely pleased with the way that GHG managed the project.

Policyholder R S of Aylesbury

Date: 17 February, 2020

Thank you for your clear and professional explanation of the situation and next steps.

Policyholder H H of Surrey

Date: 16 January, 2020

Awesome, once again I cant thank you enough for dealing with it so quickly for me, u do hear horror stories about it, but u have been fantastic. thank you

Policyholder N G of Shropshire

Date: 09 January, 2020

Thank you again for how our claim has been handled. You have been very sympathetic and professional on every level. You have certainly taken much of the stress out of our situation.

Policyholder P M of Brackley

Date: 03 January, 2020

I would like to thank you personally and your colleagues for all your help, I'm very grateful for your efforts...You both remained professional and courteous even though at times I got quite emotional and no doubt tested your patience, for this I apologise

Policyholder A H of Cumbria

Date: 12 December, 2019

Thanks for your call and making this claim uncomplicated

Policyholder A P of Somerset

Date: 12 December, 2019

Thank you very much for the excellent service from GHG (and its sub-contractor FSH)

Policyholder R S of London

Date: 10 December, 2019

Meanwhile I would like to thank you for your efficient and prompt handling of this claim, and in particular for the clear, concise and comprehensive way in which your letters are written, and the excellent use of good English in all your correspondence.

Policyholder M B of London

Date: 05 December, 2019

Thank you so much for helping us get our house back. You have been professional and courteous throughout, and your guidance through a difficult time for us has been greatly appreciated.

Policyholder A W of Hampshire

Date: 03 December, 2019

Thank you so much for your help with this, really happy with how smooth the process has been. I can confirm the money has been received.

Policyholder S S of Stamford

Date: 04 October, 2019

Fantastic service, efficient, speedy, clear communication and no issues settling the claim

Policyholder N T of Camber

Date: 03 October, 2019

I have received the money in the account last week. I would like to thank you for your help during this process. I would like to take a moment to mention that your approach was very professional during this whole process and would like to thank you again for the empathy shown along the way. All the staff who answered the phone calls and enquiries were polite and helpful. I would like to thank them at this juncture. I wish you and your family a good Christmas and New year.

Policyholder R D of Birmingham

Date: 30 September, 2019

Excellent service from start to finish thank you.

Policyholder T M of Jersey

Date: 28 August, 2019

Excellent service, having been robbed it was good to see someone who seemed to understand our position and helped us so quickly.

Policyholder T P of Southampton

Date: 22 August, 2019

I would like to take this opportunity to thank you for your prompt, courteous and helpful assistance at a stressful time.

Policyholder J E of London

Date: 21 August, 2019

Thank you for your prompt reply and resolution. I would like to express my appreciation of your service, even though I hope not to need you again!

Policyholder A E of Lochgilphead

Date: 08 August, 2019

May I repeat what an effortless pleasure it was to deal with you and GHG, and renew my thanks for all that you have done for us.

Policyholder N C of London

Date: 06 August, 2019

I passed on your report of my property to the two agencies that were attempting to sell it and both reported back that it was the most comprehensive report that they had ever seen.

Policyholder E E of Jersey

Date: 23 July, 2019

Overall they were fair and helpful and I would recommend them and stay with them on this basis thank you.

Policyholder J T of Sutton Coldfield

Date: 23 July, 2019

Friendly, professional, and efficient. Being an ex-insurance broker, I maintain high standards of what I expect from a claims service and GHG did not disappoint at any stage of the claims process.

Policyholder M B of Hertfordshire

Date: 23 July, 2019

May I also take this opportunity to thank you for your efforts in resolving this matter for me in a speedy and professional manner. You have restored my faith in dealing with insurance matters!

Policyholder J T of Tunbridge Wells

Date: 16 July, 2019

I appreciate very much the service and support you have shown in respect of these claims. The work has been completed satisfactorily by the workmen.

Policyholder D H of Dorking

Date: 12 July, 2019

I was very happy with the way the matter was dealt with and the pleasant and helpful people I met during the undertaking of the repair. They made a difficult time much easier to deal with.

Policyholder A B of Exeter

Date: 03 July, 2019

The service I received was excellent

Policyholder K W of Kidlington

Date: 01 July, 2019

10 OUT OF 10 SAYS IT ALL

Policyholder J C of Hampshire

Date: 28 June, 2019

Excellent service all round

Policyholder W S of Bathgate

Date: 27 June, 2019

I just want to thank you again for Your excellent, professional assistance in this matter you made it very easy and as a result I will be keeping this insurance next year when I need to renew

Policyholder G S of Essex

Date: 19 June, 2019

I would like to thank you for all your help and what was a very stressful time you dealt with our claim professionally and sympathetically and made the process easy to understand thank you once again for your excellent customer service

Policyholder L Y of Bromley

Date: 24 May, 2019

Thank you so much for your kind attention to this matter re the undertaking of the works. You have been most kind in your dealings with this matter and I want to say a personal thank you to you for looking after this claim.

Policyholder S C of London