COVID-19 UPDATE: All of our team are now working from home, in line with Government guidelines, and are well equipped to operate as normal. Other than our ability to carry out site visits, it is very much business as usual. However, during these uncertain times, our Adjusters and Engineers will continue to undertake on-site visits for emergencies and major losses only. Until the Government guidelines and travel restrictions begin to ease, we are handling all other claims by using a variety of solutions and tools available to us, including video conferencing and ‘virtual visits’ using video technology.

For more information please speak to your Claims Handler or Account Manager, or email with your claim reference number in the subject line.

Call us today: 02380 622 622

Welcome to GHG

GHG Limited specialise in developing bespoke claims management solutions.

"Once again, thanks so much for your help all the way through this process. You've been really consistently helpful and I felt that you had a high level of integrity and I could trust what you said. Thanks so much. „
- Policyholder V C of Whitchurch
"I would also like to thank you for all your help and guidance in dealing with this lengthy process, you have been honest and professional throughout.„
- Policyholder S H of Birmingham
"May I take this opportunity of thanking you for all your help with regard to this claim, which has been dealt with in an exceptional manner„
- Policyholder E T of Guernsey
"I’d like to take this opportunity to thank you for all of your work on this claim and the diligence you have shown - we know that it has taken great patience so many thanks for that. We are very pleased with the outcome.„
- Policyholder S B Cheshire
"All in all I was extremely pleased with the way that GHG managed the project.„
- Policyholder R S of Aylesbury
"Thank you for your clear and professional explanation of the situation and next steps.„
- Policyholder H H of Surrey
"Awesome, once again I cant thank you enough for dealing with it so quickly for me, u do hear horror stories about it, but u have been fantastic. thank you„
- Policyholder N G of Shropshire
"Thank you again for how our claim has been handled. You have been very sympathetic and professional on every level. You have certainly taken much of the stress out of our situation.„
- Policyholder P M of Brackley
"I would like to thank you personally and your colleagues for all your help, I'm very grateful for your efforts...You both remained professional and courteous even though at times I got quite emotional and no doubt tested your patience, for this I apologise„
- Policyholder A H of Cumbria
"Thanks for your call and making this claim uncomplicated„
- Policyholder A P of Somerset
"Thank you very much for the excellent service from GHG (and its sub-contractor FSH) „
- Policyholder R S of London
"Meanwhile I would like to thank you for your efficient and prompt handling of this claim, and in particular for the clear, concise and comprehensive way in which your letters are written, and the excellent use of good English in all your correspondence. „
- Policyholder M B of London
"Thank you so much for helping us get our house back. You have been professional and courteous throughout, and your guidance through a difficult time for us has been greatly appreciated.„
- Policyholder A W of Hampshire
"Thank you so much for your help with this, really happy with how smooth the process has been. I can confirm the money has been received.„
- Policyholder S S of Stamford
"Fantastic service, efficient, speedy, clear communication and no issues settling the claim„
- Policyholder N T of Camber
"Excellent service from start to finish thank you.„
- Policyholder T M of Jersey
"Excellent service, having been robbed it was good to see someone who seemed to understand our position and helped us so quickly.„
- Policyholder T P of Southampton
"I would like to take this opportunity to thank you for your prompt, courteous and helpful assistance at a stressful time.„
- Policyholder J E of London
"Thank you for your prompt reply and resolution. I would like to express my appreciation of your service, even though I hope not to need you again! „
- Policyholder A E of Lochgilphead
"May I repeat what an effortless pleasure it was to deal with you and GHG, and renew my thanks for all that you have done for us.„
- Policyholder N C of London
"I passed on your report of my property to the two agencies that were attempting to sell it and both reported back that it was the most comprehensive report that they had ever seen. „
- Policyholder E E of Jersey
"Overall they were fair and helpful and I would recommend them and stay with them on this basis thank you.„
- Policyholder J T of Sutton Coldfield
"Friendly, professional, and efficient. Being an ex-insurance broker, I maintain high standards of what I expect from a claims service and GHG did not disappoint at any stage of the claims process. „
- Policyholder M B of Hertfordshire
"May I also take this opportunity to thank you for your efforts in resolving this matter for me in a speedy and professional manner. You have restored my faith in dealing with insurance matters!„
- Policyholder J T of Tunbridge Wells
"I appreciate very much the service and support you have shown in respect of these claims. The work has been completed satisfactorily by the workmen. „
- Policyholder D H of Dorking
"I was very happy with the way the matter was dealt with and the pleasant and helpful people I met during the undertaking of the repair. They made a difficult time much easier to deal with. „
- Policyholder A B of Exeter
"The service I received was excellent„
- Policyholder K W of Kidlington
- Policyholder J C of Hampshire
"Excellent service all round„
- Policyholder W S of Bathgate
"I just want to thank you again for Your excellent, professional assistance in this matter you made it very easy and as a result I will be keeping this insurance next year when I need to renew„
- Policyholder G S of Essex
"I would like to thank you for all your help and what was a very stressful time you dealt with our claim professionally and sympathetically and made the process easy to understand thank you once again for your excellent customer service „
- Policyholder L Y of Bromley
"Thank you so much for your kind attention to this matter re the undertaking of the works. You have been most kind in your dealings with this matter and I want to say a personal thank you to you for looking after this claim.„
- Policyholder S C of London
"The whole job went well and all the GHG staff were very friendly and helpful and professional „
- Policyholder B N of Guernsey
"Always kept informed and up to date. Well impressed, this was my first ever claim on household insurance. Thank you.„
- Policyholder J B of Birkhead
"We thank you overall the help received was very important to us.„
- Policyholder E J of Rotherham
"Great loss assessor great service very impressed would highly recommend GHG„
- Policyholder J S of London
"I would like to thank you for all your help with this claim, from start to finish the communication and service has been excellent„
- Policyholder C H of Glasgow
"The Loss Adjuster was throughout very professional, helpful and approachable, and we are very grateful to her.„
- Policyholder W W of London
- Policyholder J D of Westcliff-on-Sea
"Very nice man called, took our details, pleased with the way it was handled. No fuss, no problems. We had never claimed before & the experience was positive. Thank you„
- Policyholder H B of Pontyclun
"A satisfactory and very helpful service was provided.„
- Policyholder C S of London
"Happy with the way our loss adjuster made us feel calm considering what happened. It was good that we had his mobile number if we had any questions.„
- Policyholder G A Boston
"Excellent service„
- Policyholder J G of Llantwit Major
"Outstanding service, highly professional and very personable.„
- Policyholder J H of Lincolnshire
"Many thanks for your prompt action, I’m impressed at your efficiency„
- Policyholder M N of London
"Very satisfied„
- Policyholder J B of Chichester
"Totally Professional and settled almost immediately. Thank you.„
- Policyholder F G of Lymington
"A good experience I will be happy to share„
- Policyholder G D of Cyprus
"You have bin a star from start to finish. Thanks so much for sorting everything out for us so quickly. Many thanks„
- Policyholder G A of Boston
"Thank you also for all your assistance on this claim, which has been much appreciated.„
- Policyholder G D of Rochester
"Again, thank you very much for all your help and advice in this, which we have greatly appreciated„
- Policyholder W W of London
"Very pleased with the service GHG provided quick and professional service thank you„
- Policyholder J H of Filey
"Thank you for all your care and attention throughout„
- Policyholder of Isle Of Man
"Helpful and clear about what was needed, how to proceed and in enabling me to resolve the claims as quickly as possible. This was much appreciated as certain of the items stolen do have a disproportionate impact, especially mobiles!„
- Policyholder R S of St. Leonards-on-Sea
"Very professional and we were looked after, all the way through our problem. Thank you„
- Policyholder K W of Hampshire
"Happy with all and just glad all over and sorted. „
- Policyholder S M of Isle of Lewis
"Was really good very impressed„
- Policyholder T J of Stirlingshire
"I was at my lowest and felt most vulnerable in the immediate aftermath of the flood. GHG provided the comfort and assurance that my problems were being addressed. Thanks!„
- Policyholder A D of St. Albans
"Very helpful and professional„
- Policyholder S B of Leatherhead
"We are happy with the settlement you have sent and would like to take this opportunity to thank you for your compassion, and speedy response to this.„
- Policyholder D T of Birmingham
"Extremely professional courteous and friendly. Great job.„
- Policyholder S C of Warwick
"Fast efficient and friendly service.„
- Policyholder S B of Coventry
"Friendly communicative and made a terrible situation better - 10 out of 10 for all of the GHG group and many many thanks for everything.„
- Policyholder T R of Henley-on-Thames
"I can't tell you how grateful we are for all the care and attention we have received wrapped in the blanket of your company's professionalism and, dare I say, sympathy. „
- Policyholder S A of East Sussex
"Thank you for dealing so quickly with our claim and a particular thanks for taking us through the process. We much appreciate your help in guiding us through. „
- Policyholder R M of Torquay
"You were helpful, balanced and proactive which as I am sure you realise is key when we are dealing with such an emotional situation.„
- Policyholder J C of Milton Keynes
"Thanks for your reply ,and I would just like to say, what a great professional person you are, I cant believe how easy you made this unfortunate issue.„
- Policyholder R M of Hull
"Thank you for all your hard work in helping me to reach settlement for my family...You have been very kind, understanding, diligent and professional. „
- Policyholder V T of London
"Your prompt service and professionalism was excellent.„
- Policyholder M P of Sutton Coldfield
"Thank you very much for the excellent news, and undertaking an efficient and fair job!„
- Policyholder A H of Lancashire
"Thank you and all involved during this process and the professional attention throughout which has made the incident far less stressful than it might have been.„
- Policyholder S S of Fowey
"I just wished to thank you for your excellent service. My ring has now been repaired and is I am very pleased with the result.„
- Policyholder C S of Cambridgeshire
"...I must commend you and your company for the refreshingly straightforward way in which you have handled our claim. Your service and that of the Insurance Company is first class !! „
- Policyholder L E of County Durham
"Thank you so much for the speed in settlement.„
- Client Feedback
"Thank you again, very professional and would recommend. Takes the stress out of a horrible situation.„
- Policyholder N M of Jersey
"...your Company have made what was initially a very traumatic experience as pleasant as it could be. So now we are back to normal we do appreciate the professional way you handled our claim.„
- Policyholder R D of Winchester
"Many thanks for your speedy settlement. Much appreciated.„
- Client Feedback
"I do feel rather overwhelmed with all the detailed information! Though also reassured that a thorough job is being done and I thank you for that.„
- Policyholder A A from Crewe
"Thank you for your prompt and efficient handling of this matter.„
- Policyholder B H of Haslemere
"Many thanks for making this so painless and efficient.„
- Policyholder P T of Southampton
"I want to say thank you for your communication and assistance with this claim. You've done a great job keeping an emotional pregnant woman calm.„
- Policyholder A S of Middlesex
"I have just had a lovely call from client who is so delighted with the way the claim has been handled, thank you so very much for dealing with this so quickly. It makes it so much easier to renew when claims are handled so brilliantly.„
- Broker Feedback
"Thank you for all your help in this matter which has made the initial disaster much easier to deal with.„
- Policyholder M C of Bordon
"I am very impressed and would like to pass on my heartfelt thanks to you and your team...„
- Policyholder S M of Kent
"...Wish to take this opportunity to thank you for your help in bringing this matter to a satisfactory conclusion.„
- Policyholder R&M P of Worcestershire
"Thank you very much for all your help in getting this claim processed so quickly and efficiently. It is very much appreciated. „
- Policyholder D D of Leatherhead
"Just wanted to say a big thank you. These things are normally really frustrating and take ages to sort out. „
- Policyholder M A of Surrey
"Thank you for dealing so efficiently with this claim. I am very grateful for all of your help. „
- Policyholder E S of Holland
"Thank you for your help and "no quibble" prompt payment. Thank you all once again.„
- Policyholder A G of Hertfordshire
"Many thanks to you and your team for such good service.„
- Policyholder D F of Somerset
"Just a quick note to say thanks for agreeing and paying our settlement in such a timely manner.„
- Policyholder M B of Gloucestershire
"May I take this opportunity to thank you in your support on this matter...My mother & I are really grateful for this support.„
- Policyholder H M of Lincolnshire

Get in touch with GHG today

GHG Limited can be contacted as follows, we look forward to hearing from you.

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Tel: +44 (0) 2380 622 622
Office hours are Monday to Friday 9.00am to 5.30pm,

Please note that calls to and from this organisation may be recorded for security and training purposes.

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When contacting us about an existing claim please use and quote our reference number in the heading.

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GHG Limited,
Barclays House,
20 - 24 Upper Market Street,
SO50 9FD